RepairDesk Customer Portal

Check Your Repair Status

Enter the numbers after T- from the RepairDesk ticket number and the customer last name from your repair receipt. View the current repair status, device and service details, recent repair notes, invoice totals, additional-cost approvals and an eligible remaining balance.

Checking an IMEI or device-report order? Use the separate IMEI order-status page.
Secure RepairDesk Lookup

Ticket Number + Last Name

Private lookup
Enter the numbers after T- from your repair ticket.

Your information is encrypted in transit and used only to verify this repair ticket.

Ticket IDUse the RepairDesk ticket number printed or emailed with your repair information.
Customer nameEnter the same last name used when the repair ticket was created.
Invoice & paymentAfter verification, eligible tickets show invoice total, amount paid, balance due and secure Clover checkout.
1. Verify Your TicketEnter the RepairDesk ticket number and the same customer last name used when the repair was created.
2. Review Repair InformationSee the current status, device/service details, recent RepairDesk notes, invoice total, amount paid and remaining balance.
3. Approve & Pay When NeededIf the repair cost changes, review the additional authorization first. Eligible remaining balances can then be paid securely through Clover.
Where do I find my repair ticket number?

Use the RepairDesk ticket number shown on your ATLTECHSPOT repair receipt or repair communication. The T- prefix is already supplied on this page. Enter only the numbers that follow it.

What happens if the repair cost increases?

If additional work or parts increase the current RepairDesk invoice after the original amount, the portal can display an additional-cost authorization. Review and approve or decline that amount before online payment.

How is the remaining balance paid?

Eligible balances open Clover’s secure hosted checkout. Payment-card information is entered with Clover and is not stored by this website. After Clover confirms the payment, the verified payment is posted back to the RepairDesk invoice.